Lottstars Refund and Cancellation Policy

At Lottstars, we are committed to providing our customers with a transparent and fair refund and cancellation policy. This policy outlines the terms and conditions under which refunds and cancellations will be processed. Please read this policy carefully to understand your rights and obligations.

Refund Policy

Eligibility for Refunds:

 

• • Deposit Errors: If you have made a deposit in error or deposited an incorrect amount, you may request a refund. All refund requests must be made within 24 hours of the transaction.

• • Service Errors: If there is a system error or failure that affects your ability to play, and if this results in a financial loss, you may be eligible for a refund of the affected amount.

Non-Refundable Situations:

 

• • User Error: Refunds will not be issued for deposits made due to user error beyond the 24-hour window.

• • Game Play: Wagers placed on games that have been played and settled will not be refunded.

Process for Requesting a Refund:

 

• • Contact Support: To initiate a refund request, contact our customer support team at [email protected] with your account details and the reason for the refund request.

 

• • Review Process: Our team will review your request and may ask for additional information or documentation.

 

• • Approval: If your refund request is approved, the amount will be credited back to your original payment method within 7-10 business days.

Cancellation Policy

Cancelling Deposits:

 

• • Pre-Processing: If you wish to cancel a deposit request before it has been processed, contact customer support immediately. Once a deposit has been processed, it cannot be canceled.

• • Timing: Cancellation requests must be made promptly. Delays in requesting a cancellation may result in the deposit being processed.

Cancelling Wagers:

 

• • Before Game Start: Wagers can be canceled if the game has not started and the bet has not been accepted. Contact customer support to cancel a wager.

• • After Game Start: Wagers cannot be canceled once the game has started or the bet has been accepted.

Dispute Resolution

Filing a Dispute:

 

• • Contact Support: If you have any disputes regarding refunds or cancellations, contact our customer support team with all relevant details.

• • Investigation: Our support team will investigate the issue and provide a resolution based on the findings.

• • Resolution Time: Most disputes are resolved within 10 business days. Complex cases may take longer, and we will keep you informed throughout the process.

Important Notes

 

• • Verification: Ensure that your account and payment methods are verified to avoid delays in processing refunds and cancellations.

• • Accuracy: Double-check all transaction details before submission to minimize errors and the need for refunds or cancellations.

• • Terms Compliance: Adhere to all terms and conditions outlined in our User Agreement to ensure eligibility for refunds and cancellations.

Contact Information

For any questions or assistance regarding our refund and cancellation policy, please contact us:

 

• • Email: [email protected]

• • Live Chat: Available 24/7 on our website

At Lottstars, we strive to ensure a fair and enjoyable gaming experience for all our users. We appreciate your understanding and cooperation regarding our refund and cancellation policies.

FAQ – Refund and Cancellation Policy

How can I request a refund for a deposit made in error?

To request a refund for a deposit made in error, contact our customer support team within 24 hours of the transaction. Provide your account details and the reason for the refund request. Our team will review your request and, if approved, the amount will be credited back to your original payment method within 7-10 business days.

Can I cancel a wager after the game has started?

No, wagers cannot be canceled once the game has started or the bet has been accepted. If you need to cancel a wager, please contact customer support before the game starts.

What should I do if my deposit hasn’t been processed yet and I want to cancel it?

If your deposit hasn’t been processed yet, contact our customer support immediately to cancel the deposit request. Once a deposit has been processed, it cannot be canceled.

What if I encounter a system error or failure that affects my game play and results in a financial loss?

If you experience a system error or failure that affects your ability to play and results in a financial loss, you may be eligible for a refund of the affected amount. Contact our customer support team with details of the issue, and we will investigate and process your request accordingly.